HIPAA Notice of Privacy Practices

Last updated: September 30, 2025

Our Commitment to Your Privacy

MediCreole is committed to protecting the privacy and confidentiality of your health information. This Notice of Privacy Practices describes how we may use and disclose your protected health information (PHI) and your rights regarding your health information.

We are required by law to maintain the privacy of your health information and to provide you with this notice of our legal duties and privacy practices with respect to your health information.

How We May Use and Disclose Your Health Information

Treatment

We may use and disclose your health information to provide, coordinate, or manage your healthcare and related services. This includes:

• Communicating with your healthcare providers about your discharge plan
• Coordinating follow-up appointments and care
• Providing medication education and support
• Facilitating communication between you and your medical team

Payment

We may use and disclose your health information to obtain payment for our services, including:

• Billing your insurance company or healthcare facility
• Verifying coverage and benefits
• Processing claims and payments

Healthcare Operations

We may use and disclose your health information for our healthcare operations, including:

• Quality assessment and improvement activities
• Training and education of our staff
• Conducting or arranging for medical reviews and audits
• Business planning and development

Other Uses and Disclosures

Required by Law

We may use or disclose your health information when required by federal, state, or local law, including:

• Public health activities and investigations
• Health oversight activities
• Judicial and administrative proceedings
• Law enforcement purposes
• Coroner, medical examiner, or funeral director activities
• Organ and tissue donation
• Workers' compensation
• National security and intelligence activities

With Your Authorization

We may use or disclose your health information for purposes not covered by this notice only with your written authorization. You may revoke your authorization at any time in writing, except to the extent that we have already taken action in reliance on your authorization.

Your Rights Regarding Your Health Information

Right to Request Restrictions

You have the right to request restrictions on certain uses and disclosures of your health information. We are not required to agree to your request, but if we do, we will abide by our agreement.

Right to Request Confidential Communications

You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. We will accommodate reasonable requests.

Right to Inspect and Copy

You have the right to inspect and copy your health information, including medical and billing records. We may charge a reasonable fee for copying and postage.

Right to Amend

You have the right to request an amendment to your health information if you believe it is incorrect or incomplete. We may deny your request under certain circumstances.

Right to an Accounting of Disclosures

You have the right to request an accounting of disclosures of your health information made by us, except for disclosures for treatment, payment, healthcare operations, and certain other purposes.

Right to a Paper Copy of This Notice

You have the right to receive a paper copy of this notice at any time, even if you have agreed to receive it electronically.

Our Responsibilities

We are required by law to:

• Maintain the privacy of your health information
• Provide you with this notice of our legal duties and privacy practices
• Notify you if a breach of your unsecured health information occurs
• Follow the terms of this notice
• Notify you if we change our privacy practices

Changes to This Notice

We reserve the right to change this notice and our privacy practices. Any changes will apply to all health information we maintain. We will post the revised notice on our website and make it available upon request.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. You will not be penalized for filing a complaint.

Contact Information

If you have questions about this Notice of Privacy Practices or our privacy practices, please contact our Privacy Officer:

This Notice of Privacy Practices is effective as of the date listed above and will remain in effect until we replace it.