Terms of Service

Last updated: September 30, 2025

About Our Service

MediCreole provides Creole/English discharge navigation services to help reduce readmission rates for Haitian patients. Our service includes explaining discharge plans, scheduling follow-ups, and providing medication support to prevent unnecessary ER visits.

By using our service, you agree to these Terms of Service ("Terms"). Please read them carefully before using our discharge navigation services.

Service Description

Our discharge navigation services include:

• Explaining discharge instructions in Creole or English
• Scheduling and coordinating follow-up appointments
• Providing medication education and support
• Connecting patients with appropriate healthcare resources
• Monitoring recovery progress and adherence to care plans
• Facilitating communication between patients and healthcare providers

Important Medical Disclaimers

Patient Responsibilities

As a patient using our service, you agree to:

• Provide accurate and complete information about your health and discharge plan
• Follow the discharge instructions provided by your healthcare provider
• Attend scheduled follow-up appointments
• Take medications as prescribed by your healthcare provider
• Contact your healthcare provider for any medical concerns
• Notify us of any changes in your contact information or health status

Service Availability

Our discharge navigation services are available during business hours (Monday-Friday, 8 AM - 6 PM EST). We strive to provide timely support but cannot guarantee immediate availability for all requests.

Privacy and Confidentiality

We are committed to protecting your privacy and maintaining the confidentiality of your health information in accordance with HIPAA and applicable privacy laws. Please review our Privacy Policy for detailed information about how we collect, use, and protect your information.

Limitation of Liability

MediCreole provides navigation and support services only. We are not responsible for:

• Medical outcomes or treatment results
• Decisions made by your healthcare providers
• Delays in receiving medical care
• Changes in your health condition
• Technical issues that may temporarily interrupt our services

In no event shall MediCreole be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Service Modifications

We reserve the right to modify, suspend, or discontinue our services at any time with or without notice. We may also update these Terms of Service periodically. Continued use of our services after changes constitutes acceptance of the new terms.

Termination

Either party may terminate the service relationship at any time. We may suspend or terminate services if you violate these Terms or if we determine it's in the best interest of patient safety.

Contact Information

If you have questions about these Terms of Service, please contact us:

These Terms of Service are effective as of the date listed above and will remain in effect until modified or terminated in accordance with these terms.