Privacy Policy

Last updated: September 2025

About MediCreole

MediCreole ("us", "we", or "our") provides Creole/English discharge navigation services to help reduce readmission rates for Haitian patients. Our service includes explaining discharge plans, scheduling follow-ups, and providing medication support to prevent unnecessary ER visits.

Information We Collect

To provide our discharge navigation services, we collect the following types of information:

Patient Information

• Patient name and contact information
• Date of birth and medical record number
• Discharge date and hospital information
• Primary language preference (Creole/English)
• Emergency contact information

Medical Information

• Discharge instructions and care plans
• Medication lists and dosages
• Follow-up appointment schedules
• Healthcare provider contact information
• Insurance information (if applicable)

Communication Data

• Phone call recordings (with consent)
• Text message communications
• Email correspondence
• Video call recordings (if applicable)

How We Use Your Information

We use your information to:

• Explain discharge instructions in your preferred language
• Schedule and coordinate follow-up appointments
• Provide medication education and support
• Connect you with appropriate healthcare resources
• Monitor your recovery progress
• Communicate with your healthcare providers
• Improve our services and patient outcomes

HIPAA Compliance

MediCreole is committed to protecting the privacy and security of protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable state laws.

We implement comprehensive administrative, physical, and technical safeguards including:

• End-to-end encryption for all data transmission
• Secure cloud storage with access controls
• Regular security audits and risk assessments
• Staff training on HIPAA compliance
• Business Associate Agreements with all partners

Information Sharing

We may share your information only in the following circumstances:

• With your explicit consent
• With your healthcare providers for treatment purposes
• As required by law or court order
• To prevent serious harm to you or others
• With our business associates under strict confidentiality agreements

Your Rights

You have the right to:

• Access your health information
• Request corrections to inaccurate information
• Request restrictions on how we use your information
• Request confidential communications
• Receive a copy of this privacy notice
• File a complaint if you believe your privacy rights have been violated

Data Retention

We retain your health information for a minimum of 6 years from the date of last service, or as required by applicable law, whichever is longer. After this period, we will securely dispose of your information.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.